Customer Care
We’re here to help you with anything you need.
Contact Us
FAQs
Where is my order?
Once your order is placed, you will receive a confirmation email followed by a shipping notification with your tracking number.
You can track your package at any time using the link provided in your email. If you need assistance or your order is delayed, our Customer Care team is here to help — simply contact us via the form or at customercare@gala.ae.
How do I return an item?
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Can I update my address or contact details?
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Can I cancel an order after it has been placed?
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Customer Service
Working Hours
Sunday – Saturday: 9:00 AM – 6:00 PM (UAE)
Email Support
customercare@gala.ae
(We aim to respond within 24 hours on business days.)
Phone Support
+971 585288369
(Support available in English and Russian)